Software FAQ

These pages contain helpful answers to frequently-asked questions about how to use your Nokia 9210i Communicator with your PC. Please select a topic from the dropdown menu to begin.

Calls, Faxes, and Messages

1. I cannot make or receive calls.
2. The call quality is poor.
3. I cannot divert or bar voice, fax or data calls.
4. I cannot select a contact.
5. I cannot send or receive faxes, short messages, or email.
6. The phone display shows "message too long" when I try to open a received short message.

1. I cannot make or receive calls.

Check to see if you have 'Flight' profile turned on. When this profile is active you cannot make or receive calls.

Make sure that the phone is not off. Close the cover and switch on the phone. If you get the message INVALID SIM CARD, your SIM card cannot be used in the Communicator. Contact you dealer or network service provider.

Check the status of your call barring and diverts, see 'network services settings' on page 82 of the User's Guide.

The phone may be busy, data or fax is being sent or received, or the Communicator is being used as a fax modem. Wait for the data/ fax transmission to end.

2. The call quality is poor.

Your location may not allow better call quality. This problem may occur especially in a moving car or train. Move to a location where the radio signal reception is better. See GSM Data Transmission on page 8.

Reception is usually better above ground level, outdoors, and while stationary. Sometimes even moving the Communicator slightly will improve reception. You can also try using the Communicator in the handsfree mode (see page 70 in the User's Guide). Remember to turn the antenna to an upright position.

3. I cannot divert or bar voice, fax or data calls.

You may not have subscribed to the service in question, the network may not support it, or the message center number and the number to which you want to divert your calls may be missing or incorrect.

Fax diverts and barring are defined in tools > account settings and in the messaging application. Data barring is set in the data call barring in the control panel. Data calls cannot be diverted.

4. I cannot select a contact.

If you cannot select a contact in the telephone, fax, SMS or mail directory, the contact card does not have a telephone number, fax number, wireless phone number, or an email address. Add the missing information to the contact card in the contacts application.

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5. I cannot send or receive faxes, short messages, or email.

Make sure that you have subscribed to these network services.

The phone may be off, or the Communicator is low on memory.

The number format you use may be invalid, the called number has not answered within 10 tries, or you are calling to a wrong phone number.

The phone may be busy, data or fax is being sent or received, or the Communicator is being used as a fax modem. Wait for the data/ fax transmission to end.

Fax/ data barring or fax diverts may be active. You can define the fax barring/ diverts in tools > account settings and in messaging.

Fax reception: Your SIM card may not have a fax number.

Mail reception: You have not subscribed to a remote mailbox service, or the mail service you are using uses another mail protocol other than what you have selected. (Check with your Internet service provider as to whether you should be using POP3 or IMAP4.) If you are using secure connections, your remote mailbox service also has to support secure connections. There may also be a transient problem with the remote mailbox service, or the Internet servers between the Communicator and the remote mailbox. Try again after a couple of minutes, and then contact your Internet service provider.

Mail sending: You have not subscribed to a remote mailbox service, or the mail server delivering your mail does not comply with the SMTP protocol. If you are using secure connections, your remote mailbox service also has to support secure connections. There may also be a transient problem with the remote mailbox service, or the Internet servers between the Communicator and the remote mailbox. Try again after a couple of minutes, and then contact your Internet service provider. If you are using the 'upon request' sending option, mail must be sent in the document outbox, see 'Outbox' on page 163 of the User's Guide.

If you receive service provider error messages when connecting to your remote mailbox, contact your remote mailbox service provider. Your remote mailbox may contain corrupted mail messages or the mail server settings may be incorrect. If you have problems sending mail with attachments, select cancel send and try again. If this does not help, try the key combination shift, tab, right arrow. Some mail attachments can take up a significant amount of memory and therefore freeing some memory by deleting something from your Communicator memory might also help.

Short message sending: You have not subscribed to the short message service or the message center number is missing or incorrect. Contact your service provider. The reason for failure may also depend on the network, the network does not support SMS, fax, or data/ mail; the network is out of order or busy; or the signal strength is not adequate for sending.

6. The phone display shows "message too long" when I try to open a received short message.

The received message is over 1377 characters long. Use the messaging application to read it.

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