Software FAQ

These pages contain helpful answers to frequently-asked questions about how to use your Nokia 7110 phone with your PC. Please select a topic from the dropdown menu to begin.

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Modem

1. I am not getting any response from the modem.
2. When I am attempting a dial-up connection, the phone loses the connection and I receive the message "check the operator services".
3. My mobile phone modem does not work after shutting down the computer.
4. During the dial-up connection procedure my computer disconnects. What can I do?

1. I am not getting any response from the modem. Check that the correct modem is selected, and that an appropriate Nokia modem driver is installed in the virtual infrared COM port as shown in the Windows 95/98 user guide which is available in the Guides section.

The communication application requires that the user uses a Nokia TAPI driver or connects directly to the COM port. Use this COM port - open infrared monitor and options:"Providing application support on COMx".

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2. When I am attempting a dial-up connection, the phone loses the connection and I receive the message "check the operator services". The data service is not activated on your SIM card. Contact your GSM operator.

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3. My mobile phone modem does not work after shutting down the computer. Disable Plug and Play in the infrared monitor. Remove all modem entries that apply to your phone. There should only be one modem entry for your mobile phone.

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4. During the dial-up connection procedure my computer disconnects. What can I do? Remove all the modem drivers that apply to your phone as follows:

• Click on start/ settings/ control panel/ modems
• open the infrared monitor from start/ settings/ control panel/ infrared/ options
• disable the option "Enable software installation for Plug and Play devices in range"
• restart your computer
• when Windows has started again, install the appropriate Nokia modem again from start/ settings/ control panel/ modems/ add/ other/
• select "Don't detect my modem, I will select it from the list"/ -next/ have disk
• indicate the disk that contains the appropriate Nokia modem driver
• your computer will then install the driver on your computer.

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