Software FAQ

These pages contain helpful answers to frequently-asked questions about how to use your Nokia 9210i Communicator with your PC. Please select a topic from the dropdown menu to begin.

Power

1. The phone or Communicator interface does not start; both displays remain blank.
2. The Communicator interface does not start; the cover phone display is flashing.
3. The battery is attached, but the phone does not work.
4. The Communicator interface is not activated or the applications stop responding.

1. The phone or Communicator interface does not start; both displays remain blank.

Check that the battery is properly installed and charged.

Make sure that the contacts on the battery and the desktop stand are clean. The battery charge may be too low for operation. Check the display and listen for the low battery warning tones, charge the battery. If the NOT CHARGING message is displayed, the charging is suspended. Because temperature extremes will affect the ability of your battery to charge, allow it to cool down or warm up first. Wait for a while and disconnect the charger, connect it again and retry. If charging still fails, contact your local Nokia dealer.

2. The Communicator interface does not start; the cover phone display is flashing.

The Communicator memory is corrupt. Contact your local Nokia dealer.

3. The battery is attached, but the phone does not work.

Check that the flight mode is not active. For more information see Flight Profile on page 91 of the User's Guide.

Restart the Communicator by removing the battery, waiting thirty seconds, and replacing it again.

Try charging the Communicator. If you see the battery level indicator on the phone but the phone does not work, contact your local Nokia dealer.

Check the signal strength indicator, you might be outside the network service area. Make sure that the telephone service is activated for your SIM card.

Check if there is an error message on the display after switching on. If so, contact your local dealer.

Check that the SIM card is correctly installed, see the Getting Started Guide for help.

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4. The Communicator interface is not activated or the applications stop responding.

Close the cover and open it again. If this does not help, close the cover and remove the battery. Replace the battery and open the cover again. Wait while the Communicator performs a self-test and starts.

Try charging the Communicator.

If the device does not respond even after several restarts (disconnect the charger, take the battery out, wait for 30 seconds, and replace the battery), remove all temporary files as follows:

• Disconnect the charger and remove the battery to restart the Communicator.
• Insert the battery and open the cover.
• When you see the Nokia 9210i Communicator welcome screen, immediately press and hold down the Ctrl+ Shift+ I keys. The I key should be pressed last.
• Temporary files are deleted. This empties the cache, removes cookies, resets plug-in registrations and resets the settings you have made in some of the applications including all Internet and profile settings, desk shortcuts and display settings. All other applications and files stay intact.

If the procedures described above do not help, as a last resort before contacting your local dealer you can try formatting the internal memory of the Communicator. Note that formatting the memory removes all items except the standard applications that have been factory pre-installed in ROM memory.

If you have made a full backup of the contents of your Communicator with PC Suite, you can use PC Suite to format the memory before restoring the backed up files to your Communicator. For more information, see the PC Suite Guide on the sales package CD-ROM. If you have made a backup to a memory card, see To Back Up and Restore Data To and From a Memory Card on page 211 of the User's Guide.

When you format the internal memory, all the settings, documents, and other data in the internal memory that you have created or modified will be permanently destroyed. To format the internal memory, proceed as follows:

• Disconnect the charger and remove the battery to restart the Communicator.
• Insert the battery and open the cover.
• When you see the Nokia 9210i Communicator welcome screen, immediately press and hold down the Ctrl+ Shift+ F keys. The F key should be pressed last.
• Formatting starts. It takes at least two minutes to complete.
• With Windows Explorer, locate the All_ Nokia_ 9210_data. sis installation package in the preinstalled device folder of the sales package CD-ROM and install it.

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