Software FAQ

These pages contain helpful answers to frequently-asked questions about how to use your Nokia 9210i Communicator with your PC. Please select a topic from the dropdown menu to begin.

Internet

1. I cannot establish an Internet connection.
2. I cannot connect to the Internet when roaming.
3. There is a 'memory' error note seen when downloading very large Web pages.

1. I cannot establish an Internet connection.

If you are trying to connect to the Internet (in order to use Web or to receive or send mail), but the operation does not succeed, you can use the following checklist to find out where the problem might be located:

• Is the data call active when you are trying to connect? Look at the data call indicator on the phone side. If the data call is dropped after a few seconds after starting to connect, check the phone number in the Internet access settings. See page 132 of the User's Guide for details.
• If the phone number is correct, the reason may be due to poor network conditions, or a congested GSM network. Also check the data call settings in the Internet access settings (connection type, data call type, and maximum connection speed). See page 136 of the User's Guide for details.
• Contact your network service provider if you have problems with data call establishment, and your Internet service provider to find out the correct remote modem type. If you are roaming outside your home network, you might want to try the basic GSM data call settings described in a tip on page 137 of the User's Guide.
• If the data call is active, but you cannot receive or send mail, try to use the Web browser to connect to your Internet service provider's Web pages. If that works, the problem is most likely in the mail settings or the remote mailbox service. For more information, see Mail Sending Troubleshooting on page 249 of the User's Guide and Mail Settings on page 172.
• If the data call is active, but you cannot download Web pages with the Web browser, make note of the most recent status indication displayed to you in the title bar of the Web browser.
• If the status indication reads waiting for reply from host or looking up host address, it is likely that the Web address (URL) has been mistyped. There may be a problem with proxy server settings in the Internet access point, the proxy server itself, there is a transient problem with the Web server, or Internet connections between the Web server and your Internet service provider. Check the proxy server settings explained on page 135 of the User's Guide. Disconnect the call, wait for a couple of minutes, and retry the connection. If the connection still does not succeed, contact your Internet service provider.
• If the status indication reads logging into network or connected, the problem is most likely in your Internet access point settings (See page 132 of the User's Guide for details), your Internet service provider's dial-up system, or you might need a script in order to connect to your Internet Service Provider. Disconnect the data call, wait for a couple of minutes, and retry the connection. If the connection still does not succeed, contact your Internet service provider.
• If your data call is unexpectedly dropped, this may be a case of poor network conditions, congestion in the phone network, or a too low inactivity period setting.
• If you are unable to connect to the Internet after repeated attempts, and have successfully used your Internet connection previously, or get error messages when starting the Web browser, remove and replace the battery and try again.

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2. I cannot connect to the Internet when roaming.

You are able to connect to the Internet when in your home country or region. You are now roaming and your Internet connection does not work. Try using the settings of a basic GSM data connection. Also check that the phone number of your Internet access point is in international format. See Data Call Page on page 136 of the User's Guide.

3. There is a 'memory' error note seen when downloading very large Web pages.

Some Web pages are extremely large because they contain many large images or tables. These types of pages consume memory in the Communicator very quickly. If, when downloading Web pages, you see an error note about memory, the first action is to close any other applications that you may have opened after starting the Web browser. To do that, press the menu key and check the leftmost menu for a task list of open applications. Select and close each item.

If you still experience problems, turn off the setting which allows loading images automatically. One last action is to exit the Web browser application, start it again, and try to download the page once more without images.

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