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Software FAQ
These pages contain helpful answers to frequently-asked questions about how to use your Nokia 9210 Communicator with your PC. Please select a topic from the dropdown menu to begin.
Voice and Data
- I cannot divert or bar voice, fax, or data calls.
- I cannot establish an Internet connection.
- I am unable to send or receive faxes, short messages or email.
- I am having problems with the fax modem.
1. I cannot divert or bar voice, fax, or data calls.
You may not have subscribed to the service in question, it may not be supported by the network, or the message center number and the number to which you want to divert your calls may be missing or incorrect.
Fax diverts and barring are defined in Tools > Account settings > Fax in Messaging. Data barring is set in the Internet settings. Data calls cannot be diverted.
2. I cannot establish an Internet connection.
If you are trying to connect to the Internet (in order to use the Web, or to receive or send mail), but the operation does not succeed, you can use the following checklist to find out where the problem might be located:
Is the data call active when you are trying to connect? Look at the data call indicator on the phone side. If the data call is dropped a few seconds after starting to connect, check the phone number in the Internet access settings.
If the phone number is correct, the reason may be due to poor network conditions, or a congested GSM network. Check the data call settings in the Internet access settings (connection type, data call type, and maximum connection speed).
Contact your network service provider if you have problems with data call establishment, and your Internet service provider to find out the correct remote modem type. If you are roaming outside your home network, you might want to try the basic GSM data call settings.
If the data call is active, but you cannot receive or send mail, try to use the Web browser to connect to your Internet service provider's Web pages. If that works, the problem is most likely in the mail settings or the remote mailbox service. For more information, please see the following question.
If the data call is active, but you cannot download Web pages with the Web browser, make note of the most recent status indication displayed to you in the title bar of the Web browser.
If the status indication reads "waiting for reply from host" or "looking up host name", it is likely that the Web address (URL) has been mistyped, or there is a problem with proxy server settings in the Internet access point or the proxy server itself, or there is a transient problem with the Web server or Internet connections between the Web server and your Internet service provider. Check the proxy server settings for your phone. Disconnect the call, wait for a couple of minutes, and retry the connection. If the connection still does not succeed, contact your Internet service provider.
If the status indication reads "logging into network" or "connected", the problem is most likely in your Internet access point settings or your Internet service provider's dial-up system, or you might need a script in order to connect to your Internet service provider. Disconnect the data call, wait for a couple of minutes, and retry the connection. If the connection still does not succeed, contact your Internet service provider.
If your data call is unexpectedly dropped, this may be a case of poor network conditions, congestion in the phone network, or an inactivity period setting which is too low.
If you are unable to connect to the Internet after repeated attempts, and have successfully used your Internet connection previously, or get error messages when starting the Web browser, remove and replace the battery and try again.
More information is also available in the relevant support guides in the Guides section.
3. I am unable to send or receive faxes, short messages or email.
Make sure that you have subscribed to these network services.
The phone may be off, or the Communicator is low on memory.
The number format you use may be invalid, or the called number has not answered within 10 tries, or you are calling to a wrong phone number.
The phone may be busy, data or a fax may be in the process of being sent or received, or the Communicator is being used as a fax modem. Wait for the data/fax transmission to end, or drop the call by pressing the relevant key on the phone keypad.
4. I am having problems with the fax modem.
When you use the Communicator as a fax modem, make sure that the Communicator and the PC use the same baud rate. If you use the infrared connection, the baud rate is set automatically. If you use the cable connection, set the baud rate in the fax modem settings. For the PC, the baud rate is set in the connectivity software of the PC.
If you use the cable connection, fully compatible operation with all PC fax and terminal software cannot be guaranteed. Consult your dealer. If you have problems with your PC fax software, use the infrared connection.
If you have problems establishing a data connection with the remote modem, try fixing the data transmission rate by using an AT command. Common AT commands based on the ETSI 07.07 standard and supported by the Nokia 9200 Communicator series are listed in the atcomm.txt file on the CD-ROM supplied with the Communicator. For information on how to use the AT commands and fax modem drivers, consult the documentation of the telecommunication or fax application that you use on your PC.