Software FAQ

These pages contain helpful answers to frequently-asked questions about how to use your Nokia 9210 Communicator with your PC. Please select a topic from the dropdown menu to begin.

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Select: Voice and Data General Questions

General Questions

1. The phone or Communicator interface do not start; both displays remain blank.
2. I am not able to select a contact.
3. Some of the applications have disappeared or have been accidentally removed.
4. I am having problems with the infrared.
5. I am having problems connecting with my PC.
6. My Communicator is low on memory.

1. The phone or Communicator interface do not start; both displays remain blank.

The battery charge may be too low for operation. Check the display and listen for the low battery warning tones. Ensure that the battery is properly installed. Charge the battery, making sure that the contacts on the battery and desktop stand are clean.

If the 'not charging' message is displayed, the charging is suspended. Because temperature extremes will affect the ability of your battery to charge, allow it to cool down or warm up first. Disconnect the charger and wait a while, connect the charger again and retry. If charging still fails, contact your local Nokia dealer.

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2. I am not able to select a contact.

If you cannot select a contact in the telephone, fax, SMS, or mail directory, the contact card does not have a telephone number, fax number, wireless phone number, or an email address. Add the missing information to the contact card in the contacts application.

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3. Some of the applications have disappeared or have been accidentally removed.

You may have removed or replaced the memory card that was originally inserted in your Communicator. If you have removed the card, re-insert it.

If you have replaced it, use PC Suite for the Nokia 9200 Communicator series to install memory card applications from the preinstalled memory card folder of the sales package CD-ROM to the new memory card.

You can also find the installation packages for the other preinstalled applications in the preinstalled in device folder of the sales package CD-ROM.

Re-install all the applications that are missing.

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4. I am having problems with the infrared.

The Communicator may be connected to a PC, laptop, printer, digital camera, wireless phone, or another Communicator via the infrared connection.

If you are using the PC Suite for Nokia 9200 Communicator series program on your PC, or if you want to receive data from another Communicator or a digital camera, you must activate the infrared connection on your Communicator before the connection is made.

The PC to which you want to establish the connection must have an IrDA compatible infrared port; installed and activated IrDA drivers; and Microsoft Windows 95/98/98SE. For more information on IrDA drivers and their use in Windows, contact Microsoft.

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5. I am having problems connecting with my PC.

Make sure that PC Suite for Nokia 9200 Communicator series is installed and running on your PC. If you use a cable connection, check that the cable is properly attached at both ends.

If you use an infrared connection, check that the IR ports are facing each other and the route between the ports is unobstructed.

Check that you are using the correct COM (serial) port on your PC.

See the PC Suite Guide for more information.

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6. My Communicator is low on memory.

If you notice that the memory of your Communicator is getting low, or you receive a warning note about insufficient memory, check the memory application.

Press details to see what kind of data takes up most memory.

Make a backup of all important data.

Remove items that use a lot of memory—such as documents, received faxes, or old calendar data—either manually or with the data removal application. Or you can transfer the items to your memory card.

Please note: Downloaded images, received faxes, and recordings may take up significant amounts of memory space.

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